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SHIPPING & RETURNS

SHIPPING POLICY

At Apex, we are committed to delivering your premium sarees safely and efficiently to your doorstep.

Processing Time

  • Orders are processed within 2-3 business days (Monday to Saturday) after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Order cut-off time: Orders placed before 5:00 PM IST will be processed the same day. Orders after 5:00 PM will be processed the next business day.

Domestic Shipping (Within India)

  • We ship to all serviceable pincodes across India.

  • Shipping Charges:

    • Free shipping on orders above ₹2,000

    • ₹100 shipping fee for orders below ₹2,000

    • Additional ₹50 for Cash on Delivery (COD) orders

  • Delivery Time: 5-7 business days from the date of dispatch (may vary based on location and courier serviceability)

  • Delivery Partners: We work with trusted courier services including Blue Dart, Delhivery, and India Post to ensure reliable delivery.

Packaging

  • Each saree is carefully inspected, folded, and packed by hand to prevent any damage during transit.

  • All packages include an invoice and product details.

  • We use secure packaging materials to protect your saree throughout its journey.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.

  • You can track your order status in real-time using the tracking link provided by our courier partner.

Pincode Serviceability

  • We deliver to most pincodes across India. If your pincode is not serviceable, our team will contact you within 24 hours to discuss alternative arrangements or order cancellation with full refund.

Delivery Attempts

  • Our courier partner will attempt delivery up to 3 times at your provided address.

  • Please ensure someone is available to receive the package. A valid phone number is mandatory for delivery coordination.

  • If delivery is unsuccessful after 3 attempts, the package will be returned to us, and no refund will be issued.

International Shipping

  • Currently, we do not offer international shipping. We only ship within India.

Damaged or Incorrect Items

  • If you receive a damaged product or wrong item, please contact us within 2 days of delivery with clear photographs and your order number.

  • We will arrange for a replacement or resolution at no additional cost after verification.

  • Please do not accept visibly damaged packages from the courier partner.

Address Changes

  • Once an order is dispatched, we cannot change the delivery address.

  • Please ensure your shipping address is complete and correct at the time of checkout.

Wholesale Orders

  • For bulk/wholesale orders, please contact us directly for customized shipping arrangements and delivery timelines.

Contact Us

For any shipping-related queries, please reach out to us at:

RETURN & EXCHANGE POLICY

At Apex, we take great pride in our quality control process. Each saree is thoroughly inspected, quality-checked, and hand-packed before dispatch to ensure you receive a perfect product.

No Return, No Exchange Policy

All sales are final. We do not accept returns or exchanges for any of the following reasons:

  • Change of mind or personal preference

  • Dislike of color, design, or material

  • Size or fit issues (standard saree length is 6.25 meters)

  • Product not matching customer's expectations

  • Difference in color due to screen display variations

Important Note Before Purchasing

Please carefully review all product details, images, specifications, and descriptions before placing your order. We provide accurate product information including fabric type, measurements, and design details to help you make an informed decision.

Exceptions - Damaged or Incorrect Products Only

We will accept returns ONLY in the following circumstances:

1. Damaged or Defective Products

  • Torn saree or blouse piece

  • Manufacturing defects

  • Missing blouse piece (when mentioned in product description)

2. Wrong Product Delivered

  • Incorrect color, design, or product shipped

  • Different saree from what was ordered

How to Report Damaged/Incorrect Products

Step 1: Record Parcel Opening Video

  • Customers MUST record a complete unboxing/parcel opening video from the moment you receive the package

  • This video is MANDATORY and must show the sealed package, opening process, and product condition

  • Claims without parcel opening video will NOT be entertained

Step 2: Report Within 2 Days

  • Contact us within 48 hours (2 days) of delivery

  • Email us at apexsilks@gmail.com

  • Provide:

    • Order number

    • Clear photographs of the damaged/incorrect product

    • Parcel opening video

    • Detailed description of the issue

Step 3: Verification

  • Our team will review your complaint and supporting evidence

  • Decision to accept return/exchange rests solely with Apex Silks

  • We will respond within 2 business days with our resolution

Step 4: Return Process (If Approved)

  • Return shipping address will be provided upon approval

  • Product must be returned in original condition with:

    • Original packaging intact

    • Price tags attached

    • Saree folding as received

    • No alterations, stitching, or usage marks

  • Customer is responsible for return shipping costs

What We Consider as Defects

  • Torn or damaged fabric

  • Incorrect length (significantly different from stated 6.25 meters)

  • Missing blouse piece (when mentioned in description)

  • Manufacturing defects like loose weaving or color bleeding

Resolution Options

  • Replacement: We will send a replacement of the same product (subject to availability)

  • Refund: Full refund to original payment method (for damaged/defective products only)

  • Processing time: 7-10 business days after receiving the returned product

Non-Returnable Conditions

We will NOT accept returns if:

  • The saree has been altered, washed, worn, or used

  • Blouse piece has been cut or stitched

  • Fall and pico/edging work has been done

  • Price tags or packaging have been removed or damaged

  • Product is returned after 2 days of delivery

  • No parcel opening video is provided

  • Product condition does not match the complaint

Sale Items

  • Products purchased during sales, clearance, or special offers are strictly non-returnable and non-exchangeable under any circumstances

Wholesale Orders

  • For bulk/wholesale orders, please contact us directly to discuss quality concerns

  • Different terms may apply for wholesale customers

Color Variations

  • Colors may vary slightly due to screen resolution, lighting, and photography

  • This is not considered a defect and is not eligible for return

  • We strive to represent colors as accurately as possible

Contact Us

For any questions regarding damaged or incorrect products, please reach out to us:

Please shop carefully. We appreciate your understanding and cooperation with our policy.

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