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STORE POLICY

CUSTOMER CARE

Contact Information

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Our Commitment

  • Product Quality: Every saree undergoes rigorous quality inspection before dispatch

  • Customer Satisfaction: We strive to resolve all concerns promptly and fairly

  • Expert Guidance: Our team provides styling and care advice for your semi-silk sarees

  • Order Tracking: Real-time updates on your order status from processing to delivery

  • Returns & Exchanges: 7-day exchange policy for unused items in original packaging

  • Size Guidance: Detailed measurement guides and customer support for perfect fit

PRIVACY & SAFETY

Data Protection

  • Personal Information: We collect only necessary information for order processing and delivery

  • Secure Transactions: All payments processed through encrypted, secure gateways

  • Data Storage: Customer data stored securely and never shared with third parties without consent

  • Communication: Marketing communications sent only with customer consent, opt-out available anytime

 

Website Security

  • SSL Encryption: All data transmission protected by industry-standard SSL encryption

  • Payment Security: We do not store credit card or banking information on our servers

  • Account Protection: Customers responsible for maintaining account password security

  • Privacy Rights: Customers can request data deletion or modification as per applicable privacy laws

WHOLESALE INQUIRIES

Wholesale Partnership

  • Minimum Order: Minimum 50 pieces per design for wholesale rates

  • Business Verification: Valid business registration and GST certificate required

  • Payment Terms: 30% advance, balance before dispatch for new wholesale partners

  • Credit Terms: Established partners eligible for 15-30 day credit terms after relationship evaluation

  • Pricing: Wholesale pricing available on request with valid business credentials

 

Wholesale Benefits

  • Bulk Discounts: Tiered pricing based on order quantity

  • Priority Processing: Wholesale orders processed within 5-7 business days

  • Custom Requirements: Special color combinations and designs available for bulk orders

  • Dedicated Support: Assigned relationship manager for wholesale accounts

  • Sample Policy: Paid samples available, cost adjustable against confirmed orders

 

Contact for Wholesale

PAYMENT METHODS

PayU

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Accepted Payment Options

  • Digital Wallets: Google Pay, PhonePe, Paytm, Amazon Pay

  • UPI: All UPI-enabled apps accepted

  • Credit/Debit Cards: Visa, MasterCard, RuPay, American Express

  • Net Banking: All major Indian banks supported

  • Buy Now Pay Later (BNPL): Simpl, LazyPay, and other BNPL options

  • Cash on Delivery: Available for orders within India (₹50 additional charge)

 

Payment Security & Processing

  • Secure Gateway: All transactions processed through PayU's secure payment gateway

  • PCI DSS Compliant: PayU maintains highest security standards with PCI DSS compliance

  • RBI Authorized: PayU is fully RBI-authorized Payment Aggregator ensuring regulatory compliance​

  • No Card Storage: Your card details are never stored on our servers

  • SSL Encryption: All payment data encrypted during transmission

 

Transaction Processing

  • Real-time Processing: Instant payment confirmation for most payment methods

  • Failed Transactions: Automatic refund within 5-7 business days for failed payments

  • Multi-currency Support: International payments accepted through PayU's global platform​

  • EMI Options: No-cost EMI available on orders above ₹3,000 with select cards

 

PayU Specific Features

  • 150+ Payment Methods: Access to PayU's extensive network of payment options​

  • Local Payment Support: Optimized for Indian market with local banking integration

  • Payment Retry: Automatic payment retry for temporary failures

  • Dynamic Routing: Smart payment routing for higher success rates

 

Fees & Charges

  • No Extra Charges: No additional payment gateway charges passed to customers

  • Processing Fees: All PayU processing fees absorbed by Apex Silks

  • COD Charges: ₹50 handling fee for Cash on Delivery orders

 

Refund Policy

  • Processing Time: Refunds processed within 5-7 business days through PayU gateway

  • Method: Refunds credited to original payment method used

  • Cancellation: Orders can be cancelled free of charge before dispatch

  • Partial Refunds: Available for damaged items after quality assessment

  • PayU Dispute Resolution: Additional protection through PayU's merchant grievance redressal system​

 

All transactions are processed securely through PayU's RBI-authorized payment gateway. For payment-related queries, contact our customer care or PayU support directly.

This updated policy specifically highlights PayU's features, security standards, and the wide range of payment options available through their platform, while maintaining the professional standards of your business.

Payment Methods
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